HELP & CUSTOMER SERVICE

How can we help you?

Get quick troubleshooting assistance, report playback or server issues, or open a direct ticket with our operations team.

⚡
Stream Issues & Failover
If a server fails to load, tap the Server Badge inside the player to switch between Server 1 (H.264), Server 2 (VidSrc), or Server 3 (HEVC).
📡
Chromecast & TV
Ensure both your phone and smart TV/Chromecast are connected to the exact same Wi-Fi frequency (2.4GHz vs 5GHz) to display the Cast icon.
✉️
Direct Support Email
Prefer email? Message our technical team directly at info@darknet.com.ng. Response within 24-48 hours.

🛠️ Quick Troubleshooting

Video is buffering or stuck loading? +
Try switching streaming servers by tapping the server switcher button inside the player. You can also lower the resolution from 1080p to 720p under the player settings menu.
Offline downloads won't start? +
Check that SHOWBOX has storage permission and battery optimization is disabled for uninterrupted background downloads. Also verify you have at least 2GB of free storage.
Google Sign-In not completing? +
Ensure Google Play Services on your Android device is up-to-date. If using Huawei or de-googled ROMs without Google Play Services, you can sign up using email and password instead.
How do I delete my account? +
Open SHOWBOX on your mobile device, navigate to Settings → Account → Delete Account. Your session will be immediately terminated and personal data queued for isolation and deletion.

📩 Submit a Support Ticket